Last updated: 1 November 2026

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StackFlo AI ("we", "us" or "our") respects your privacy and is committed to protecting your personal information.

 

This Privacy Policy explains how we collect, use, store and protect personal data when you visit www.stackfloai.com, purchase our downloadable AI prompt guides, create an account or contact us.

 

1. Who We Are

 

StackFlo AI is a UK-based business selling downloadable educational prompt guides for artificial intelligence tools.

For enquiries about this Privacy Policy or how your personal information is handled, please contact:

 

Email: hello@stackfloai.com

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Website: www.stackfloai.com

 

Data controller: Mr R Sukkersudha, trading as StackFlo AI, Office 10739, High Road, Romford, Essex, RM6 6AX, United Kingdom.

 

2. Information We Collect

 

Depending on how you use our website, we may collect:

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• Contact details: Your name, email address, telephone number and billing address where provided.

• Order information: Products purchased, order numbers, transaction dates, amounts paid and order status.

• Account information: Details associated with a StackFlo AI customer account, if you choose to create one.

• Payment information: Payment-related details and transaction confirmations provided through our payment services. We do not receive or store your full payment card details.

• Technical information: IP address, browser type, device information and information about how you interact with our website.

• Communications: Information you provide when contacting us about products, orders, downloads or other enquiries.

 

We collect information directly from you and, where relevant, through the services used to operate our online store.

 

3. How We Use Your Information

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We use personal information to:

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• Process purchases and provide access to purchased digital downloads.

• Send order confirmations, receipts and download information.

• Manage customer accounts and purchase histories.

• Respond to enquiries, provide support and resolve order issues.

• Process refunds or address payment disputes where applicable.

• Maintain website functionality, security and fraud prevention.

• Meet legal, accounting and tax obligations.

• Understand and improve our website and services where permitted.

 

We do not sell your personal information to third parties.

 

4. Our Legal Basis for Processing

 

Under UK data protection law, we process personal information where there is a valid legal basis, including:

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• Contract: To process orders, deliver purchased products and provide related customer support.

• Legal obligation: To maintain records and comply with applicable accounting, tax and other legal requirements.

• Legitimate interests: To operate and secure our website, prevent fraud, respond to business enquiries and improve our services, where those interests are not overridden by your rights.

• Consent: Where required, such as for certain non-essential cookies or optional marketing communications.

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Where we rely on consent, you may withdraw it at any time.

 

5. Payments and Digital Downloads

 

Our online store is operated using Wix, including Wix Stores and Wix Payments.

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When you make a purchase, relevant personal and transaction information is processed to complete your payment, confirm your order and provide access to your digital product.

 

Payment processing may involve Wix Payments and its authorised financial and payment-processing partners.

 

We receive the information necessary to manage orders and customer support, but we do not have access to your full card details.

 

You can find further information about Wix's data practices in its own privacy documentation.

 

6. Cookies and Website Analytics

 

Our website uses cookies and similar technologies to support essential functions, including website security, customer accounts, shopping baskets and checkout.

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We may also use analytics or other optional technologies to understand website performance and visitor interactions.

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Where consent is legally required for non-essential cookies or similar technologies, we will request it before using them.

 

You can manage your cookie preferences through the controls provided on our website, where available, and through your browser settings.

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Disabling certain essential functions may affect your ability to use parts of the website.

 

7. Sharing Your Information

 

We may share relevant personal information with trusted service providers where necessary to operate our business, including:

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• Wix, for website hosting, ecommerce functionality and customer account services.

• Wix Payments and authorised payment partners, for payment processing and fraud prevention.

• Email and communication providers, for order notifications and customer support.

• Professional advisers, accounting providers or relevant authorities where required by law.

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We share only the information reasonably necessary for these purposes and expect service providers to handle personal information appropriately.

 

We do not share customer information with AI tool providers simply because a customer purchases a prompt guide about their products.

 

8. International Data Transfers

 

Some of the service providers supporting our website may process or store personal information outside the United Kingdom.

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Where international transfers of personal data take place, we take appropriate steps to ensure that the information is protected in accordance with applicable data protection law, including relying on recognised safeguards where required.

 

9. How Long We Keep Your Information

 

We retain personal information only for as long as necessary for the purposes described in this policy.

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Order and transaction records may be retained for the periods required by applicable accounting, tax and legal obligations.

 

Customer account information is retained while the account remains active, subject to legal retention requirements.

 

Customer support communications and technical information are retained for appropriate periods based on their purpose and our operational requirements.

 

When information is no longer required, we take reasonable steps to delete or anonymise it securely.

 

10. How We Protect Your Information

 

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

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Our website uses Wix's hosting and ecommerce infrastructure, including secure connections and payment-processing services.

 

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

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11. Your Data Protection Rights

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Under applicable UK data protection law, you may have the right to:

 

• Request access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of your personal information in certain circumstances.

• Request restriction of certain processing activities.

• Object to processing based on legitimate interests in certain circumstances.

• Request transfer of eligible personal information to another provider.

• Withdraw consent where processing relies on consent.

 

These rights are subject to applicable legal conditions and exceptions.

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To exercise your rights, please contact hello@stackfloai.com.

 

You also have the right to raise a concern with the UK's Information Commissioner's Office (ICO) at www.ico.org.uk.

 

12. Third-Party Websites

 

Our website may contain links to third-party websites, including the providers of AI tools referenced in our guides.

 

We are not responsible for the privacy practices of those external websites. We encourage you to review their privacy policies before providing personal information.

 

13. Children's Privacy

 

Our products and services are not specifically directed at children.

 

If we become aware that personal information has been collected from a child in circumstances that require additional protections, we will take appropriate steps in accordance with applicable law.

 

14. Changes to This Policy

 

We may update this Privacy Policy to reflect changes in our business, website functionality, service providers or legal requirements.

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Any changes will be published on this page with an updated revision date.

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15. Contact Us

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If you have questions about this Privacy Policy or how your personal information is handled, please contact:

 

StackFlo AI

Email: hello@stackfloai.com

Website: www.stackfloai.com